50tk's Privacy Policy – Your data is safe with us

50tk (https://50tk.app) is an online gaming platform. This Privacy Policy applies to the 50tk website and all related services. By using 50tk, you are considered to have accepted this Privacy Policy.

We believe that transparency and trust are the foundation of a lasting relationship. That is why we explain clearly and simply what we do and do not do with your data. This Privacy Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international standards.

50tk collects certain data for specific purposes. We only collect what is genuinely necessary to provide our services.

50tk uses your data only for defined, lawful purposes. Below, we clearly outline each reason your data may be used:

• Account Management: To support registration, login, password recovery, and overall account security.
• Identity Verification: To complete the KYC (Know Your Customer) process as required by legal obligations.
• Transaction Processing: To process deposits, withdrawals, and bonus payouts.
• Customer Support: To provide fast and effective responses to your questions and complaints.
• Security & Fraud Prevention: To detect unusual activity and protect your account.
• Marketing Communications: To inform you about offers and promotions, subject to your consent.
• Responsible Gaming: To monitor your gaming activity and provide support when needed.
• Legal Compliance: To comply with requests from regulatory bodies and law enforcement authorities.

50tk does not sell your personal data. However, limited information may be shared with trusted partners as necessary to operate our services:

• Payment Providers: For verifying and processing transactions. They only receive the transaction data necessary to do so.
• Identity Verification Services: Approved third-party providers are used to assist with completing the KYC process.
• Technology Service Providers: For cloud storage, cybersecurity, and analytics services.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.

All third-party partners are required to comply with a strict confidentiality agreement. They may not use any data received for any other purpose.

50tk uses cookies and similar tracking technologies on its website. These help improve your browsing experience and ensure the platform functions properly.

• Essential Cookies: To maintain login sessions and ensure security. Without these, the website will not function properly.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand which pages receive the most traffic, helping us improve the platform.
• Security Cookies: To detect suspicious logins and identify fraudulent activity.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the service.

50tk uses industry-leading technology to keep your data secure. Our security measures are multi-layered and regularly tested.

• SSL/TLS Encryption: All data exchanged between you and our servers is protected with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored in our database is kept in an encrypted state.
• Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account.
• Regular Security Audits: An independent team of security experts regularly audits our systems.
• Access Controls: Only authorized personnel can access specific data, and all access is logged.
• Firewall & DDoS Protection: Advanced server-level firewalls and DDoS protection measures are in place.

50tk does not store your data indefinitely. The retention period for each type of data depends on its specific purpose and legal requirements:

• Account Information: For the duration the account is active, and at least 5 years after closure.
• Transaction Records: A minimum retention period of 7 years is mandatory under financial regulations.
• KYC Documents: 5–7 years as required by law.
• Gaming History: Up to 3 years after account closure.
• Support Contact: 2 years from the date of last contact.
• Cookies & Session Data: Upon session expiry, or a maximum of 1 year.

Once the designated retention period expires, data is securely deleted or anonymized.

As a 50tk user, you have important rights over your own data. We fully respect these rights:

50tk strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.

If a minor has created an account using false information, please bring it to our attention. Any such account will be immediately closed and all associated data will be deleted.

If a parent or guardian believes their child is using our platform, please contact our support team immediately.

50tk may update this Privacy Policy from time to time. When changes are made, we take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• You will be notified of significant changes via your registered email or through a notice on the platform.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

For any questions, requests, or complaints regarding the Privacy Policy, please contact our dedicated privacy team:

• Email: [email protected]
• Live Chat: Log in to the platform and reach us directly via Live Chat.
• Response Time: Typically within 24–48 hours; up to 30 business days for complex requests.

If your complaint is not resolved in a timely manner, you may escalate it to the relevant regulatory authority. We are always ready to cooperate.